Friendly and helpful staff made our stay enjoyable.

The room was not cleaned properly during our stay. I found crumpled sheets that looked like someone had already used them. When I requested fresh linens, the replacements were just as wrinkled, which made for an uncomfortable night. It's disappointing for a 4-star hotel to have such poor attention to detail.

The kids loved the heated saltwater pool, and I appreciated having a 24/7 Starbucks in the hotel. Relaxing in the sun terrace was a nice way to unwind after a busy day. The only downside was some noise from nearby bars at night, but it didn’t ruin our fun! 😊

Great location, friendly staff, but the pool accessibility was frustrating due to kids' teams.

i had a great stay at the hotel, which exceeded my expectations. the clean and spacious king room was a delightful surprise, making my time in ottawa more enjoyable. the location was perfect, right by the byward market, allowing me to explore the city easily.

Clean, spacious room near Byward Market. Perfect for walking tours and pub crawls. Noise from nearby bars disturbed sleep.

I enjoyed my spacious room with a comfy bed and a large bathroom. The breakfast menu was great, featuring porridge. The location was excellent, close to the market. Staff were polite and helpful. The atmosphere was cozy and inviting. 😊

Consider requesting a room away from the elevator for a quieter stay, especially if you're sensitive to noise.

The king room was super clean and spacious, which was a nice surprise. The bed was comfy, really made it easy to relax after exploring the city. The decor was pleasant to look at. It felt modern. One downside was that the walls were a bit thin. I could hear people sneezing next door. Overall, I enjoyed my stay, but the bathroom was slightly small.

I was delighted by the clean and spacious room, which featured comfortable furnishings and was easy to navigate, making my stay enjoyable as a senior traveler.

Could benefit from more accessible amenities for seniors.

The excellent staff truly elevated the experience, treating us as if we were at a five-star establishment, with Kim in housekeeping going above and beyond. The location was perfect for our group, and we enjoyed the gathering area near the restaurant/bar. However, some amenities could be more accessible for seniors, and there was a minor issue with the elevator delays during peak times. Overall, a delightful stay, highlighted by the comfortable room and delicious tapas offered in the bistro.